We’ve all been there. You’re just trying to enter a sales order and this horrible message comes up. There are many of these types of messages. Most of the time, it’s not a serious as it seems.
This is a great time to make use of your xTuple talent. This might be a trusted consultant, an internal poweruser, or xTuple support.
The actions you take when getting an error can make the difference between a few minute inconvenience or a much longer period of time while your resource struggles to put together just what happened.
Take screenshots. This may seem obvious, but I very often get requests with very little information.
Provide relevant details. Try to detail the steps you were in the middle of. If you can repeat the steps, even better. Make sure to give information such as the order number, customer, item, etc.
Get the Details. The error messages usually have a button that says “Show Details…”. While the information in those details may seem unimportant to you, a developer may find them invaluable.
Check the Database Log. I’m not trying to take you deep into the technical stuff, but this one is readily available.