In the past 18 months, we have been going further and further down the Salesforce rabbit hole. Admittedly, the Salesforce ecosystem is enormous. We have been actively assisting with a Marketing Cloud implementation and have an in depth knowledge of actively developing within Marketing Cloud and integrating with external applications and data sources. This has also brought us into other peripheral products. Skyvia has been a solid tool to use for integration to both Salesforce CRM and Marketing Cloud.
A welcome surprise was the training side of Salesforce. Trailhead is a great way to quickly come up-to-speed on Salesforce products. The badges and points are a great examples of gamification and the certifications appear to be within reach. They are obviously quick to produce material for this as well. There are numerous Slack modules and badges available. You can even become Slack certified. There’s nothing there for Servicetrace, but in fairness, it was JUST announced.
Stay tuned as Batten continues to embrace more Salesforce solutions.